As part of Visa University's learning design and delivery leadership team, I cultivate a culture of growth, community, and experimentation. I lead performance consulting, instructional design, experience design, and implementation for Visa's Client Services, supporting over 3,500 employees globally. This role involves collaboration with business stakeholders to define key performance indicators, establish measurable outcomes, and drive performance improvements through data-informed decisions. Due to confidentiality, I unfortunately am unable to share examples of my work at Visa in this context.
To provide insight into my capabilities, I've included representative samples from previous work below:
E-Learning
Sales Enablement
2020 DESIGN & DEVELOPMENT
Audience: Global sales employees.
Summary: Virtual real estate tour e-learning, created in two weeks due to COVID.
Design Highlights:
Copywriting
Video editing
Virtual instructor voice coaching
Investor Education
2021 DESIGN & DEVELOPMENT
Audience: Global emerging angel investors and VCs.
Summary: Investor education fundamentals e-learning, re-designed from ILT.
Design Highlights:
Storyboarding and content development
Production Vendor Management
Video Editing
Virtual Teacher Onboarding
2017 DESIGN, DEVELOPMENT & DELIVERY
Audience: Global virtual teachers new to teaching English online.
Summary: We created an onboarding program inclusive of subject matter expert content and live demos.
Design Highlights:
100% virtual remote onboarding
Train the trainer - Common European Framework of Reference for Languages (CEFR) language assessment (in-house creation)
Peer coaching framework
Instructor-led training
UNDP Youth Co:Lab, Thailand Social Innovation Platform
2018 DESIGN & DELIVERY
Audience: 300+ young social entrepreneurs 18-30 years old
Summary: Youth Co:Lab is the largest youth social entrepreneurship movement in Asia-Pacific. We created a series of social impact hackathons and capacity building workshops spanning four regions in Thailand over the course of five months. The initiative concluded with a final hackathon and Southeast Asian summit in Bangkok, Thailand.
Design Highlights:
Problem-based learning
Activity- based learning
Localization of content based on region
Business English Workshops, Learn Corporation
2017 DESIGN & DELIVERY
Audience: Thai adults language learners (B2B and B2C, CEFR A1-B2)
Summary: As part of a corporate education technology startup, we conducted design research and built a blended and play-based English language learning experience.
Design Highlights:
Large focus on creating psychological safety
Play-based learning
Immersive scenarios
Thailand Startup Week, Techstars
2016 DESIGN
Audience: Early stage entrepreneurs or those interested in entrepreneurship
Summary: I accidentally volunteered myself to lead a team to design, plan, market and execute Asia’s first Startup Week. This evolved into 41 events in ten locations over five days with over 500 attendees!
Design Highlights:
Partnership with ecosystem leaders to define verticals & content
Self navigation design for relevancy & appropriate stress
Coordination and preparation of 100+ subject matter experts
Startup School Asia Bootcamps, StartupMalaysia.org
2015 DESIGN & DELIVERY
Audience: International Students age 12-17
Summary: Designed, marketed, and launched a tech, innovation, and entrepreneurship bootcamp.
Design Highlights:
Strategic experience design for maximum engagement
Interleaved practice
Regular reflection
Virtual Instructor-Led Training
Real Estate Fundamentals
2020 DESIGN
Audience: Global sales employees new to the real estate industry.
Summary: A series of virtual training sessions (blended learning VILT/E-learning) for real estate 101.
Design Highlights:
Distributed practice
Chunking of content
Coordination and preparation of globally distributed subject matter experts for video content
English Language Learning
2018 PRODUCT DEVELOPMENT & DELIVERY
Audiences: Middle childhood, teenagers, and working adults in Thailand
Summary: A 1-1 online language learning solution designed to build English speaking confidence and scale language learning in Thailand.
Design Highlights:
Blended learning
Curriculum design for multiple intelligences
Total Physical Response (TPR) integration
Design research
Stanford d.school
2017 BUSINESS CONSULTATION
Audience: Tourists visiting or planning to visit Thailand
Summary: Participant of Long Distance Design Thinking, a virtual course between the d.school and working professionals in Bangkok to create solutions for a local Thai travel company.
Key Learnings:
Virtual team collaboration best practices & tools
Equipment required for virtual training
English Language Learning
2017 PRODUCT DEVELOPMENT & GRANT MANAGEMENT
Audiences: Middle childhood, teenagers, and working adults in Thailand
Summary: A two year complex research assignment with a big hairy goal of solving English language learning in Thailand.
Key Learnings:
Motivation and behaviors in language learning per age group
Curriculum design strategies per age group
Consumer Electronics
2017 STARTUP CONSULTATION
Audience: Multitasking tech savvy professionals
Summary: A consulting collaboration with a french tech startup featured at CES 2016. We conducted design research to better understand their customers and make product recommendations. Additionally, we achieved crowdfunding campaign success (486%).
Key Learnings:
How to conduct accurate user testing and gather deep insights from customers
Growth hacking!